Permission Levels

Because Raftr is highly customizable to each institution or organization’s needs, our platform permissions are also designed to be flexible to fit your community. Depending on their permission level, administrative users have access to a specific set of permissions within a Channel, Raft, and/or the community overall. Below is a basic overview of Raftr’s standard permission levels, or administrative roles, and the general permissions associated with each role.

In general, community-level admin roles give administrative users access to features on the Admin Portal. Raft-level admin roles give users group management abilities for Rafts in the app. Channel-level admin roles give users the ability to manage chat Channels on Rafts. These three permission levels in Raftr are fully independent of one another. 

Users may have multiple admin roles across Raftr; for example, you can be a Department Admin, a Raft Leader for one Raft, a Curator for another Raft, and a Co-leader for a Channel on a different Raft.  

However, each user can only ever have one community-level admin role, one role per Raft, and one role per Channel. 

Learn more about each individual permission level in the Access Levels section of the Support Center here.

Community-Level Admin Roles

Each Raftr contract includes administrative permissions for at least one Community Admin, and additional administrative users can be added on from there. If you have a single Community Admin, they will be the System Admin Account and have all available administrative permissions for your community. If you have a team of administrators, Team Raftr can assign your team to one of four community-level admin roles. 

Community Admin

Community Admins have the highest level of administrative permissions in Raftr, which is why we ask our partners to designate a primary Community Admin from your team. Your Community Admin(s) will be Team Raftr’s primary point of contact throughout your time with Raftr, so they should be the one primarily responsible for your implementation. These users have all available administrative permissions, including full access to the Content, Members, Community, and Reports dashboards on the Admin Portal (web only).

Community Admins have broader and more elevated access across several areas. Specifically, Community Admins have exclusive access to:

• Accept or reject community join requests

• Add pinned announcement editors

• Add and manage email domains

• Manage certain community-wide settings (branding, timezone, registration codes, etc.)

• Create and manage topics and announcements

• Assign or manage admin roles on users

• Perform more advanced bulk actions (e.g., bulk managing home communities)

In short: Community Admins have full administrative capabilities across the platform.

Department Admin

For partners with multiple solutions, Department Admins are a great way to give other members of your team limited access to community-wide administrative permissions. These administrative users have limited access to make changes on the Content and Members dashboards, but cannot edit community-wide settings. Department Admins can also view and download department-level metrics from your Raftr community. These administrative users can also be designated as editors for department-specific Community pages.

While their access is more scoped, Department Admins still share many important capabilities with Community Admins. Both roles can:

• View and edit user details

• Assign tags

• Create and manage events

• Manage Rafts and Channels

• Send password recovery and claim emails

• View and download member data

• Manage user memberships in Rafts and Channels

• Access key reports (community & member reports)

• Add users to the community and remove users from the community

In short: Department Admins have strong but slightly limited access, mostly scoped to specific areas or functions.

Learn more about the specific permissions assigned to each of these community-level administrative roles here.

Raft-Level Admin Roles

Raft-level administrative permissions are the next layer of permission levels, which give designated users access to manage specific groups within your community. These Raft-level administrative roles, or Raft Admins, can help manage members and moderate content within specific Rafts. Raft Admins have different administrative permissions depending upon their roles as a Raft Leader, Co-Leader, and Curator.

Raft Leader

The creator of the Raft is the designated Raft Leader by default, and has full administrative permissions within that Raft. Specifically, the Raft leader manages their Raft’s look and feel, settings, members, and can designate other Raft Admins. (NOTE: Since there can only be one Raft Leader, please contact your dedicated Success Manager to discuss options for changing your Raft Leader if needed.)

Raft Co-leader

A Raft Co-leader has most of the same administrative permissions as a Raft Leader, except they cannot delete the Raft or demote the Raft Leader.

Raft Curator

Raft Curators have access to moderate content within a Raft, including the option to create chat Channels, but cannot edit settings or manage Members in a Raft.

Channel-Level Admin Roles

Similar to Raft Leaders and Co-leaders, Channel Leaders and Co-leaders have access to tools and settings designed to help manage their Channels. These Channel-level administrative roles give designated members the ability to manage a sub-group of members. (NOTE: A member does not need to be a Raft Leader or Co-Leader in order to be granted leadership roles within a Channel.)

Learn more about the specific permissions assigned to each of these Raft-level and Channel-level administrative roles here.