Like all aspects of Raftr, community-level permissions are designed to be highly customizable to fit each institution or organization’s needs. Depending on their permission level, community-level administrators have access to a specific set of permissions. Community Space Admins have the highest level of administrative permissions in Raftr, which is why we ask our partners to designate a primary Community Space Admin from your team.
In addition to Community Space Admins, you may choose to designate other Community Hub Admins. This role will still have access to various administrative features and tools, but their permissions are limited to their Community Hub.
Of course, these permissions can always be customized; just reach out to your Success Manager to discuss other options.
Community Space Admin
Your Community Space Admin will be Team Raftr’s primary point of contact throughout your time with Raftr, so they should be the one primarily responsible for your implementation. These users have all available administrative permissions, including full access to the Content, Members, Community, and Reports dashboards on the Admin Portal (web only).
Community Hub Admin
For partners with multiple solutions, the Community Hub Admin role is a great way to give other members of your team access to insights, content management, and members lists while limiting their access to community-wide administrative permissions. These administrative users have access to make certain changes on the Content and Members dashboards, but cannot edit community-wide settings. Community Hub Admins can also view and download Hub-level metrics from your Raftr community. These administrative users can also be designated as editors for Community Hubs.
Administrative Permissions
Below is a detailed list of the administrative features or tools that community-level administrators (Community Space Admins and Community Hub Admins) have access to by default:
| Dashboard(Content, Reports, Members, Community) | Community Space Admin | Community Hub Admin |
Admin Portal button visibility | N/A (within the app) | ✅ | ✅ |
Access Launchpad | Content-Launchpad | ✅ | ✅ |
View Content Management dashboard | Content Management | ✅ | ✅ |
View, create, edit, and delete Topics | Content-Topics | ✅ | ✅ |
Transfer Topics’ content (required to delete) | Content-Topics | ✅ | ✅ |
Manage all Community Hubs | Content-Community Pages | ✅ | |
Manage specific Community Hub (if made an editor)** | Content-Community Pages | ✅ | ✅ |
Add or delete Community Hub editors | Content-Community Pages | ✅ | |
Add or delete pinned Announcements | Content-Community Pages | ✅ | |
Define pinned Announcements order | Content-Community Pages | ✅ | |
Manage safety features on Rafts and Channels (restrict, ban, freeze) | Content-Raft Management | ✅ | ✅ |
Upgrade single or multiple Rafts | Content-Raft Management | ✅ | ✅ |
Set Raft as Verified (official seal) | Content-Raft Management | ✅ | |
Turn on/off Incognito Chat on Channels | Content-Raft Management | ✅ | ✅ |
View members on Rafts and Channels | Content-Raft Management | ✅ | ✅ |
View Reports dashboard | Reports | ✅ | ✅ |
View and download metrics from Reports | Reports-Multiple | ✅ | ✅ |
View Member Management dashboard | Member Management | ✅ | ✅ |
View and download membership list | Member Management | ✅ | ✅ |
Create single or bulk users | Member Management | ✅ | ✅ |
Edit single user’s details (not including claimed email address) | Member Management | ✅ | ✅ |
Edit single and bulk user’s Raft and Channel memberships | Member Management | ✅ | ✅ |
Manage single and bulk users' community memberships | Member Management | ✅ | |
Remove and/or ban user (single only) | Member Management | ✅ | ✅ |
Send password recovery email to single or bulk users | Member Management | ✅ | ✅ |
Send claim reminder email to single or bulk users | Member Management | ✅ | ✅ |
View, create, edit, and delete Tags | Member Management | ✅ | ✅ |
Add or remove Tags from single or bulk users | Member Management | ✅ | ✅ |
View Community Management dashboard | Community Management | ✅ | |
Give or remove community access** | Community-Community Access | ✅ | |
Manage community co-branding with Theme Builder (colors) | Community-Theme Builder | ✅ | |
Access basic branding (name, logo) | Community-Branding | ✅ | |
Set default country code for community | Community-Country Code | ✅ | |
Set default email digest frequency for new members | Community-Member Settings | ✅ | |
Define Raft upgrades (admin only or in-app) | Community-Member Settings | ✅ | |
Set default “landing” page for all members | Community-Member Settings | ✅ | |
Use and manage the System Admin account | N/A (within the app) | ✅ | |
“Post as” alias user for Organization account** | N/A (within the app) | ✅ | ✅ |
Send Announcements on Premium Rafts (must also be a Raft Leader or Co-leader) | N/A (within the app) | ✅ | ✅ |
Create List Posts on Premium Rafts (must also be a Raft Leader or Co-leader) | N/A (within the app) | ✅ | ✅ |
Schedule and duplicate Posts on Premium Rafts (must also be a Raft Leader or Co-leader) | N/A (within the app) | ✅ | ✅ |
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