About the Admin Portal

The Admin Portal is the “behind the scenes” community administration dashboard for designated community-level administrative users, which vary by contract. Designed with community administration in mind, the Admin Portal allows administrative users to create and manage content, view and manage members, access metrics and insights, and customize their overall community experience - all in one place. 

Accessing the Admin Portal

Administrative users can access the Admin Portal on the web in one of three ways:

1. Visiting admin.raftr.com and logging in using their Raftr credentials
2. Logging in to app.raftr.com, then clicking Administration under their profile icon in the header
3. Logging in to app.raftr.com, then clicking Admin Portal in the Admin Tools menu in the left sidebar

Admin Portal Dashboards

Each Raftr contract includes administrative permissions for at least one Community Space Admin, and additional administrative users can be added on from there. Depending on their permission level, administrative users have full, limited, or view-only access to dashboards on the Admin Portal, which include: 1) Launchpad, 2) Content, 3) Reports, 4), Members, and 5) Community. 

Launchpad

• Useful For — Accessing shortcuts to create content, send messages, schedule Posts, send Announcements, edit your Community Hub, and more, all from the Admin Portal
• Accessible By 一 Community Space Admins, Community Hub Admins

Content Management

• Useful For — Creating content and accessing tools through the Launchpad, managing content Topics for discoverability, customizing how content is organized on Community pages, and moderating content with platform safety features 
• Accessible By — 
  • Community Admins — Topics, Community Pages, Raft Management
  • Department Admins — Topics, Raft Management
  
  
  

Reports

• Useful For — Viewing, tracking, downloading, and sharing analytics and insights into how members are engaging in your Raftr community
• Accessible By — 
  • Community Space Admin (Full)
  • Community Hub Admins (View-Only)
  
  
  

Member Management

• Useful For — Managing members in your community, including adding new members, editing member details, removing or banning members, joining or removing members from Premium Rafts and Channels, managing member Tags, and downloading member lists
• Accessible By — 
  • Community Space Admin (Full)
  • Community Hub Admins (Limited)
  
  
  

Community Management

• Useful For — Customizing the overall look and feel of your Raftr community through community-wide settings such as basic branding, the Theme Builder, default country code, default email Digest settings, and Raft upgrades
• Accessible By — Community Space Admins (Full)

Support

During your initial implementation, your dedicated Success Manager will facilitate a series of custom live training sessions to help your administrative users learn and navigate Raftr, including the Admin Portal. Additionally, Team Raftr has full access to manage your community via an Organization Account, which your Success Manager will share with your Community Space Admin(s) during training. Contact your Success Manager with questions about using the Admin Portal or requests for support with overall management of your community.