Community Management: Member Settings

Accessing Member Settings

The Members Settings section of the Admin Portal gives Community Admins several default options for their members. To access the Member Settings, go to the Admin Portal and select the Community dashboard. Once there, go to the Member Settings section on the left-hand menu. Only Community Admins have access to this feature. If you do not see this option and believe you should, reach out to your Success Manager.

Email Frequency

Each community member can receive notification digests via email for Raftr notifications that they have missed. Although each individual can customize the frequency of these digests (including turning them off), Community Admins can choose the default frequency for their entire community. You can choose for those notifications digests to go out:

• Never
• Every hour
• Every day (This is the default option)
• Every week

We suggest that Community Admins set their default email digest frequency to at least “Every Week” so that their members do not miss out on important information. (NOTE: This setting is simply the default email digest frequency for new members in your community, who can change this based on their personal preferences.)

Raft Upgrades

You can decide whether only Community Admins have the option to upgrade Basic Rafts from the Admin Portal or whether individual community members have the permissions to upgrade their Basic Rafts themselves in the platform. By default, only Community Admins can upgrade Rafts. However, for communities that do not have unlimited Premium Rafts, enabling the Anyone may upgrade in the app option allows community members to pay for upgrades themselves. 

Default Page

The first page that members see when they log into their Raftr community can be set by Community Admins. You can choose between having members land on either of these two pages:

• Home Page 一 Members start on their personalized update feeds 
• Community Page 一 Members start on your community's custom landing page 

We encourage Community Admins to set their default page based on their specific implementation timeline and goals, and be mindful of frequent changes to this setting. For example, Community Admins who recently launched their community may prefer to set the default page to the Community Page, at least initially. Similarly, Community Admins with multiple Department Pages may choose to set the Community Page as the default, since Department Pages are more visible and accessible here. On the other hand, Community Admins who are interested in greater discoverability and customization in their communities may choose to set their Home Page as the default page for their community.