Raftr is pleased to offer a training program that follows you throughout your customer journey, from your first introduction to your initial onboarding and ongoing training.
Getting to Know Us
At Raftr, customer education begins even before a new partner signs a contract and includes several offerings from Team Raftr to help organizations and institutions learn about Raftr.
Website
Administrators interested in learning more about Raftr’s communication and community-building platform can find a wealth of information on our Raftr website. There, you can explore our solutions, learn more about our features, read customer success stories, register for an upcoming webinar, and more.
Raftr Demo
Also on our website, you can book a quick call with one of our Raftr specialists to talk about how Raftr can add value to your tech stack and help you reach your strategic goals. If Raftr is a good fit for you, you can also request a full demo of our platform for yourself and other stakeholders at your institution or organization.
Case Studies
One of the best ways to learn about Raftr is to see how our current partners are leveraging Raftr to support their communities. You’ll find a variety of case studies that tell various customer success stories implementing Raftr’s solutions on our website.
Webinars
Raftr also offers regular webinars, some of which are co-sponsored by current partners or industry leaders, to share our expertise in the Higher Ed and Edtech industries. Whether you are a prospective client or current partner, these webinars are a great way to learn about the issues impacting our industries and how Raftr can support them.
Other Resources
As a world-class team of international experts, Team Raftr is also committed to serving our industries as a thought leader on a variety of topics. Be sure to look for us presenting at national conferences, posting regularly on our blog, publishing white papers, and more. Visit our website or follow us on social media to stay in the know about opportunities to learn more about Raftr:
Initial Onboarding
Once you sign a contract with Raftr, your Success Manager will be responsible for your implementation process, including your initial onboarding to the platform.
For Administrative Users
Regardless of what customer support package you have, all new partners receive up to 5 hours of custom live training sessions during their initial implementation. These training sessions cover set topics relevant to specific administrative users but can be customized with your needs in mind.
For Support Staff
Many of our current partners have identified other staff and student leaders to support their launch of Raftr, whether as active promoters or content creators in their community. We recommend this as a best practice and welcome you to invite your support staff to any training sessions that are relevant to them based on their level of permissions.
For General Members
When your new community members create or activate their account, Raftr’s interactive onboarding flow introduces them to the platform and helps them get started right away. Any user can also easily access our support request form in-app or in our Support Center for a little extra help as they navigate Raftr for the first time.
Ongoing Training
We believe that customer learning is an ongoing process, so your training experience does not end with your initial onboarding to Raftr.
For Administrative Users
Current partners have access to ongoing training and on-demand resources to deepen their knowledge of our platform, with many being geared toward Community Admins. Examples include live training sessions, an online training community, and our Support Center, which includes a searchable knowledge base.
For Support Staff
Given the critical role they play in supporting the success of your Raftr community, you may choose to share training resources or opportunities with your support staff. In fact, we encourage it - other staff and student leader buy-in is essential to a successful Raftr implementation.
For General Members
Raftr uses in-app tooltips introduce new features, and we email updates (including how-to videos) for major product enhancements. While we show your community members how to use Raftr, you get to define why they should use Raftr specific to your strategic goals.
(NOTE: Learn more about how customer training fits into the overall implementation process here.)
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