Getting Started for New Customers

Getting Started with Raftr

We’re delighted to welcome new partners to the Raftr community! If you are brand new to Raftr, get started by exploring Raftr’s communication and community-building solutions on our website. You can also request a demo or contact us at [email protected].

If you recently signed a new contract with Raftr, your Account Executive will help you get started, including introducing you to the dedicated Success Manager at your initial Welcome Meeting. From there, your Success Manager will guide you every step of the way - from implementation, to onboarding, to launch - and provide ongoing support to you even after your launch. Below are a few ways you can get a head start.

Digital Welcome Kit

Soon after your Welcome Meeting, your Success Manager will send you a link to access your Digital Welcome Kit, including your community setup form. Be sure to review any documents or resources included in that digital “welcome folder” and let your Success Manager know if you have questions.

Community Setup Form

The first action item for new campus partners is for whoever will be their System Admin or other community administrators for Raftr to complete a community setup form, which kick-starts your community build. The information you provide in this form will assist us in the initial creation of your Raftr community, though your community configuration can later be changed. As soon as you can, start collecting the information requested in this form, including identifying who your primary Community Admin(s) and IT Contact(s) will be specific to your Raftr community.

IT Department Contact(s)

Most Raftr implementations involve minimal support from a campus IT department to assist with email whitelisting to ensure that Raftr account activation, password reset, and digest emails aren't blocked or sent to spam (NOTE: For details on Raftr Email Delivery, reach out to your Success Manager). Contracts that involve single sign-on (SSO) or other custom integrations will involve regular communication with and support from your institution's IT department. If you haven’t already, make sure your IT department is aware of your Raftr implementation so they can assign a contact person(s) to you for support. You will be asked to identify your IT department contact(s) and share their contact information in your community setup form.

Custom Live Training

Depending upon your Raftr implementation, which will impact the timeline from community setup to launch, you can go ahead and schedule your custom live trainings with your Success Manager. Our standard contract includes 5 hours of custom live training for community administrators as a part of your initial setup fee, which covers Raftr basics, general navigation, creating content, admin tools, and more. If you’d like to schedule your training session(s) proactively, contact your dedicated Success Managers for more information and to coordinate scheduling. 

Self-Guided Training

As Raftr builds your custom community, we invite you to get a head start by participating in some self-guided training through our Raftr Support Center. This is the best place to get started (and keep) learning about Raftr before and after your community launch. We welcome you to make full use of the resources in our searchable knowledge base, which includes articles, how-to-videos, and more!

Creating an Account

Finally, you’re probably wondering, when can I create an account so I can finally get on Raftr? Once we complete your initial community configuration and setup, your Success Manager will create an account for you and share instructions for how to activate it. So stay tuned!

Learn more about how to create your account here.