Your primary Community Admin will be given the login credentials for a System Admin Account during training. This is a shared account that allows your Success Manager and other members of Team Raftr to make changes or troubleshoot questions per your request.
In most cases, this is the official account from which you will post important information (e.g. Otter University Orientation). It is also the account that your automatically-generated content (AGC) is attached to, or authored by.
Similar to Community Admins, System Admin Accounts are enabled with full access to administrative features and tools in your community.
Changing Your System Admin Password
If your System Admin Account is attached to a working email address, you can change the password following the instructions located here. If you change your system admin account password, please be sure to update your Success Manager with the new password you have set.
If your password is attached to a non-working email address (e.g. email@example.com), contact your Success Manager to request a password change.
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