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Administrative User Overview

Team Raftr
  • Updated

Like all aspects of Raftr, community-level permissions are designed to be highly customizable to fit each institution or organization’s needs. Depending on their permission level, community-level administrators have access to a specific set of permissions. Community Admins have the highest level of administrative permissions in Raftr, which is why we ask our partners to designate a primary Community Admin from your team. 

In addition to Community Admins, you may choose to designate other community-level administrative roles, including: 1) Department Admins, 2) Safety Feature Admins, and 3) Community Collaborators. These administrative users still have access to various administrative features and tools, but their permissions are limited to their department, safety features, or view-only access. 

Of course, these permissions can always be customized; just reach out to your Success Manager to discuss other options.

Community Admin

Your Community Admin(s) will be Team Raftr’s primary point of contact throughout your time with Raftr, so they should be the one primarily responsible for your implementation. These users have all available administrative permissions, including full access to the Content, Members, Community, and Reports dashboards on the Admin Portal (web only).

Department Admin

For partners with multiple solutions, the Department Admin role is a great way to give other members of your team access to insights, content management, and members lists while limiting their access to community-wide administrative permissions. These administrative users have access to make certain changes on the Content and Members dashboards, but cannot edit community-wide settings. Department Admins can also view and download department-level metrics from your Raftr community. These administrative users can also be designated as editors for department-specific Community pages.

Safety Feature Admin

Safety Feature Admins have community-level permissions that include limited access to the Admin Portal (web only), specifically the Content Management dashboard. This role was specifically designed for content moderation to ensure that your members’ actions align with your code of conduct and Raftr’s Terms of Use. Safety Feature Admins can use the Raft Management tool in the Content Management dashboard to restrict or ban members and freeze a Raft or Channel. 

Community Collaborator

This administrative role allows you to grant your community partners view-only access to community-wide metrics from your Raftr community. This permission level is great for upper-level administrators who are equally invested in your successful use of Raftr!

Administrative Permissions

Below is a detailed list of the administrative features or tools that community-level administrators (Community Admins, Department Admins, Safety Feature Admins, and Community Collaborators) have access to by default:

Administrative Feature or Tool
** Depending on contract

Dashboard

(Content, Reports, Members, Community)

Community Admin

Department Admin

Safety Feature Admin

Community Collaborator

Admin Portal button visibility

N/A (within the app)

✅

✅

✅

✅

Access Launchpad

Content-Launchpad

✅

✅

✅

✅

View Content Management dashboard

Content Management

✅

✅

✅

✅

View, create, edit, and delete Topics

Content-Topics

✅

✅

    

Transfer Topics’ content (required to delete)

Content-Topics

✅

✅

    

Manage all Community pages

Content-Community Pages

✅

      

Manage specific Department page (if made an editor)**

Content-Community Pages

✅

✅

    

Add or delete Community page editors

Content-Community Pages

✅

      

Add or delete pinned AnnouncementC

Content-Community Pages

✅

      

Define pinned Announcements order

Content-Community Pages

✅

      

Manage safety features on Rafts and Channels (restrict, ban, freeze)

Content-Raft Management

✅

✅

✅

  

Upgrade single or multiple Rafts

Content-Raft Management

✅

✅

    

Set Raft as Verified (official seal)

Content-Raft Management

✅

      

Turn on/off Incognito Chat on Channels

Content-Raft Management

✅

✅

✅

  

View members on Rafts and Channels

Content-Raft Management

✅

✅

✅

  

View Reports dashboard

Reports

✅

✅

✅

✅

View and download metrics from Reports

Reports-Multiple

✅

✅

✅

✅

View Member Management dashboard

Member Management

✅

✅

✅

✅

View and download membership list

Member Management

✅

✅

✅

✅

Create single or bulk users

Member Management

✅

✅

    

Edit single user’s details (not including claimed email address)

Member Management

✅

✅

    

Edit single and bulk user’s Raft and Channel memberships

Member Management

✅

✅

    

Manage single and bulk user’s community memberships

Member Management

✅

      

Remove and/or ban user (single only)

Member Management

✅

✅

✅

  

Send password recovery email to single or bulk users

Member Management

✅

✅

    

Send claim reminder email to single or bulk users

Member Management

✅

✅

    

View, create, edit, and delete Tags

Member Management

✅

✅

    

Add or remove Tags from single or bulk users

Member Management

✅

✅

    

View Community Management dashboard

Community Management

✅

      

Give or remove community access**

Community-Community Access

✅

      

Manage community co-branding with Theme Builder (colors)

Community-Theme Builder

✅

      

Access basic branding (name, logo)

Community-Branding

✅

      

Set default country code for community

Community-Country Code

✅

      

Set default email digest frequency for new members

Community-Member Settings

✅

      

Define Raft upgrades (admin only or in-app) 

Community-Member Settings

✅

      

Set default “landing” page for all members

Community-Member Settings

✅

      

Use and manage the System Admin account

N/A (within the app)

✅

      

“Post as” alias user for System Admin account**

N/A (within the app)

✅

✅

    

Send Announcements on Premium Rafts (must also be a Raft Leader or Co-leader)

N/A (within the app)

✅

✅

✅

✅

Create List Posts on Premium Rafts (must also be a Raft Leader or Co-leader)

N/A (within the app)

✅

✅

✅

✅

Schedule and duplicate Posts on Premium Rafts (must also be a Raft Leader or Co-leader)

N/A (within the app)

✅

✅

✅

✅

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