Metrics & Reports / User Action Detail – Raftr

User Action Detail is one of several reports available on the Reports dashboard of the Admin Portal. It is accessible by Community Admins and other designated administrative users on the web only. The Reports dashboard gives you easy access to metrics that demonstrate your users’ engagement on the app. It also provides you with powerful insights to drive your content and communication strategies for Raftr.

The User Action Detail report is particularly useful for tracking how your members are engaging with each other in Raftr over time, or during a specific time period.

Accessing the User Action Detail Report

To access the User Action Detail report, go to the Admin Portal and select the Reports dashboard. Once there, click on the User Action Detail in the Reports menu on the left-hand side of your screen. If you do not see this report and believe you should, reach out to your Success Manager or contact us.

Community Admins have full access to view, download, and share analytics with campus partners. Department Admins and Community Collaborators have view-only access to all Reports. Safety Feature Admins do not have access to the Reports dashboard. Learn more about permission levels here.

Filtering Metrics in the User Action Detail Report

You can view metrics for a specific period of time by filtering the Date Range in the top right corner of the screen. The default view for metrics in the User Action Detail is “All Time.”

Downloading Metrics from the User Action Detail report

Community Admins can download individual metrics from the User Action Detail report by hovering over a specific metric, then selecting the Download (⬇) icon. You can download metrics to a .csv, .xlsx, or .json file.

We strongly recommend that you download all metrics before you bulk remove content or members from your Raftr community so you have this data for your records. Content and members removed from your community are not included in any Raftr Reports, including the User Action Detail report.

Interpreting Metrics in the User Action Detail Report

All possible user actions are included as a tile on the User Action Detail, regardless of whether there is data associated with them. Automatically-generated content (AGC) is not included in these metrics; only user-generated actions are visible.

Understanding the meaning of metrics included in the User Action Detail report will help you to draw valuable insights from them. You will want to pay particular attention to those metrics most relevant to your strategic goals for Raftr. For tips on how to interpret metrics in the User Action Detail report, hover over a specific metric, then click the Information (i) icon.

PRO TIP: If you want members to build organic, peer connections through Raftr, the number of DMs and personal messaging groups are key.

Below is a summary of all metrics included in the User Action Detail report:

All Post Types ーNumber of all types of Posts, including Regular Posts, List Posts, Polls, and Events, created on Basic and Premium Rafts within the specified time period.
Tasks Completed ーNumber of tasks completed across all Checklists (List Post type) created on Premium Rafts within the specified time period.
Poll Posts ー Number of Polls created as Posts on Rafts within the specified time period.
List Posts ー Number of List Posts, including Directories, Checklists, Maps, Virtual Tours, and Guides, created on Premium Rafts within the specified time period.
Regular Posts ーNumber of Regular Posts (not a Poll, List, or Event) created on Basic and Premium Rafts within the specified time period.
Event Posts ー Number of Events created on Rafts and Channels within the specified time Period.
Post Comment and Reply Likes ーNumber of likes on Post Comments and Replies on Basic and Premium Rafts within the specified time period.
Direct Messages ー Number of Direct Messages (DMs) sent between users within the specified time period.
Post Likes ー Number of likes on types of Posts created on Basic and Premium Rafts within the specified time period.
Post Comments and Replies ー Number of comments and replies on all types of Posts created on Basic and Premium Rafts within the specified time period.
Private Messaging Groups ー Number of messages sent across all Private Messaging Groups within the specified time period.
Poll Votes ーNumber of votes across all Polls on Rafts within the specified time period.
Event Interested Votes ー Number of users interested in all Events on Rafts and Channels within the specified time period.

Additional Metrics & Reporting Tools on the Admin Portal