Groups in Raftr
The main building block of your Raftr community, a Raft connects people based on a common topic, function, team, club, or other group. Rafts can include Events, Posts, messages and other customization features, and can be public, private, or secret. Think of Rafts as groups where like-minded individuals can join around something they have in common, like all the residents of the same building, or alumni from a specific class year.
A Channel is a subgroup within a Raft for smaller subsets of people to get together to chat, plan Events, and more. Channels can be private, public, or secret, but you must be a member of the parent Raft to access them. Each individual Channel can have its own private conversations and Events. Please note that only Premium Rafts can have Channels (to chat on a Basic Raft, use the Chat tab).
A Basic Raft is a Raft that anyone in the community can create for their group or interests. There are some limitations to Basic Rafts, such as a standard limit of 25 members, 1 Raft Leader, no Co-leaders or Curators, and no access to premium features like Channels, Announcements, or duplicating Posts. However, Basic Rafts do support Events, Polls, pinned content, and messaging in Chat.
A Premium Raft is the more advanced level of Raft in a community. Premium Rafts have access to some functionality that Basic Rafts don't, like custom Announcements, content scheduling, and duplicating Posts. They can also support premium feature sets such as Checklists and attendance tracking/Event check-in (if those are available in your community). And most noticeably, they can have unlimited Channels where smaller subgroups can chat, connect, and stay organized.
Announcements are customized notifications that Raft Leaders can send to their members. By default, you can send Announcements as push notifications or by email (sending Announcements as text messages can be added as a premium add-on).
A Direct Message is a one-on-one message conversation between two people that is not part of a Raft or Channel.
An Event is a type of Post in Raftr that has a date, time, and often a location associated with it. On a Premium Raft, a Raft Admin can optionally track attendance for Events.
An Extension is an integration on your Raftr Campus page to another app, website, or resource. Only Community Admins have access to create Extensions (if those are available in your community).
A personal messaging group is a conversation between three or more people that is not part of a Raft or Channel. These group messages can also include Polls and Events, just like Channels can.
A Poll in Raftr lets you propose multiple options that your friends and community members can choose from. You can create Polls in Rafts, Channels, and even personal messaging group.
A Post is a text, image, or video update on a Raft. They appear in feeds on your Home page and within a Raft. Posts created from auto-generated content (AGC) sources will also appear in your News feed.
Actions in Raftr
Broadcasting is a Premium feature for Admins that allows you to send identical Posts to multiple Rafts or identical messages to multiple people simultaneously. Unlike Cross-Posting, each broadcasted Post or Event is separate, so any edits must be made individually.
Cross-Posting is when you automatically share your Post or Event with additional Rafts upon creation to expand your audience. Unlike Broadcasted content, Cross-Posted content all links back to the same Post or Event, so editing it in one place makes the changes on all Rafts.
Freezing a Raft or Channel is a safety tool that temporarily hides all content on a Raft or Channel and does not allow any content creation or interaction until an admin unfreezes the group.
Marking yourself "Interested" in an Event enables you to receive notifications and reminders about specific Events. While all community members can see how many people are interested in an Event, only the Event creator can see the list of everyone that plans on attending.
Reposting is sharing an existing Post or Event as an attachment on a new Post after it's been created.
Admin Ranks & Roles
A Community Admin has the highest permission level within Raftr, allowing you to edit the Campus page, access the Admin Portal, and view all the community reports.
A Department Admin has full customization privileges for one or more Department Pages.
An Admin who can access safety features and functionality like freezing pages and restricting members from the Admin Portal
A Community Collaborator has view-only access to most reports and dashboards on the Admin Portal, but doesn't have edit permissions.
A Raft Admin refers to any member of a Raft or Channel who has been granted additional permissions within that Raft or Channel. A Raft Admin can have any of the following roles:
- Raft / Channel Leader
- Being the Raft or Channel Leader gives you the highest privileges and permissions within the group, including updating the Raft / Channel name and privacy settings. There is only one Leader per Raft / Channel. You do not need to be a Raft Leader to be a Channel Leader.
- Raft / Channel Co-Leader
- A Raft / Channel Co-Leader gets many, but not all, privileges and permissions of the Raft Leader, including updating Raft / Channel settings and sending Announcements (on Premium Rafts).
- Raft Curator
- A Raft Curator has the least permissions of all of the Raft admin, but still gets certain privileges around pinning and promoting content, as well as suggesting members to private Rafts.
Other Important Terms
The Admin Portal is the Raftr administration site that gives Community Admins control and customization over members, Rafts, reporting, and community branding. It is only available to designated community members. It includes the following dashboards and pages:
- Community Management
- Dashboard for managing community-wide settings such as basic branding, the Theme Builder, default country code, email Digest settings, and Raft upgrades.
- Content Management
- Dashboard to customize community topics, create and edit Campus pages, and manage all Rafts in your community.
- An all-in-one shortcut dashboard to create content, send Announcements, and edit your community accessed from the Admin Portal
- Member Management
- Dashboard to manage members in your community, including adding new members, removing or editing existing members, and managing members’ Raft and Channel membership
- Metrics Reports
- Dashboard to view, track, download, and share data on user actions and engagement in your community.
- Theme Builder
- Tool for customizing the colors of your Raftr community to match your institution's branding
Your Campus page is the main destination or landing page for community-wide information that's curated by your Community Admins. It can be broken up into Department pages (if those are available in your community).
An additional customized landing page that lives within the Campus Page that can be used for individual departments or purposes within your organization.
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