When you sign an initial agreement with Raftr, your Raftr Account Executive schedules a Welcome Meeting to introduce you to your dedicated Success Manager and our Raftr implementation process. Your Success Manager works with you throughout the implementation process, which takes an average 12 weeks from the Welcome Meeting to your Campus Launch depending upon your Raftr solution and custom integrations. In short, your Success Manager’s role is to help you achieve the full value of Raftr by using our platform strategically to meet your campus goals!
Digital Welcome Kit
Following your Welcome Meeting, your Success Manager emails you credentials for a Digital Welcome Kit, which serves as your online dashboard to guide you through your Raftr implementation process and provide you with progress updates along the way. Most importantly, the kit includes the link to a community setup form for your Community Admin(s) to complete, which kick-starts the backend configuration and setup of your Raftr community. From this dashboard, you can also schedule live training session(s), find on-demand training resources, and contact your dedicated Success Manager for support.
To officially kick off your Raftr implementation, your Success Manager facilitates a Kickoff Meeting to discuss the implementation process in more detail and decide upon the implementation timeline for your specific Raftr community. This meeting may take place prior to or following completion of your community setup form and serves as your orientation to our Raftr implementation process. Anyone who plays a central role in your community implementation should plan to participate in this meeting to ensure everyone has a clear understanding of deliverables from both sides of our partnership. This may include Community Admins, Department Admins, and IT Contacts for email whitelisting, single sign-on (SSO) integration, or other custom integrations.
As an introduction to our Raftr implementation process, please see the graphic below, which details the 4 overarching stages of the process, including: 1) Initialization, 2) Implementation, 3) Campus Launch, and 4) Ongoing Support.
Whether you are a new or returning campus partner, we look forward to partnering with you on your Raftr implementation!