User FAQs

What’s up with the otter?

Raftr's mascot is a sea otter. We chose the otter because sea otters are very social animals that often eat and rest together while floating in connected groups. A group of otters linked together like this is called called a “raft”. Rafts can include hundreds of otters connected with one another by holding paws. We see this as a metaphor for the many communities of people around the world discussing common interests, goals, and groups on our platform, which we call Rafts for this reason.

What do I get if I join a Raft?

Membership has its privileges! Joining a raft allows you to chat with fellow members, create and comment on Posts, and personalize your Raftr experience.

How do I leave a Raft?

To leave, select the Info (i) icon in the upper right corner of the Raft header to open your Raft Information section and choose Leave Raft. If you leave a Raft, you will longer get its Posts in your Home Page feed or be able to interact with its content. You can still view its content if it is designated as public in its privacy settings.

How do you decide which Rafts are verified?

We let the administrative users from our partner communities pick which Rafts are likely to be most important in their communities. These are often the Rafts where you can find important information or upcoming Events. Rafts are verified on the Admin Portal. 

How do I attract more people to my Raft?

Creating an engaging experience by posting, chatting and sharing timely responses to others is the best way to attract new members. We also offer you lots of tools: polls, GIFs, sharing links, the right to decorate your Raft in interesting ways, the ability to pin Posts that you find interesting, and the opportunity to show up in the discovery sections of the app – the Events feed, Campus page, user profiles, and Search.

What’s the difference between “following” and “joining”?

On Raftr, you follow people and join Rafts. Joining Rafts allows you to create content on that Raft and to get its Posts on your Home Page. When you follow people, you will get a notification when they create or interact with content, which is a great way to discover new Rafts or Events.

Can I delete a Raft?

The Leader of a Raft can opt to delete it by going to the Raft Admin settings (accessed from the gear icon on the Raft header). Select Delete Raft to permanently remove the Raft and all its content from your community.

Can I delete my account?

While we never like to see people leave the app, we understand you may have your reasons. To delete your account, send us an email at ask@raftr.com.

How do I delete a message?

Send a message you wish you didn't? Been there. You can delete a message you've sent by selecting the message action menu. Open the menu by selecting the "More menu" (...) icon next to the message on Web, swiping left on the message on iPhones, or using a long press on Android. From there, select the Delete Message option. We will replace the message text with a note saying, "This message has been deleted."