Administrator FAQs

How does Raftr build personalized content feeds?

We build individual feeds based on which Rafts members have joined. If your community has auto-generated content associated with particular Rafts, we unify, de-duplicate, and standardize your news and event sources before distributing them to the targeted audience. This way each member has a personalized experience with no extra work needed from admins. 

How does Raftr secure your data?

We encrypt 100% of user data both in transit and at rest. 

What if content posted on Raftr is in violation of my university’s student Code of Conduct?

Each institution has the option to directly manage the content and user behavior on Rafts administered by the institution. In these instances, Raft administrators can delete content that is in violation of the institution’s Code of Conduct. Additionally, administrators can include direct links to their Code of Conduct on their custom Raftr experience.

How do I identify a user who is a repeat offender for inappropriate content?

Administrators may request this information from their Success Manager, and have the ability to ban users based on system abuse or content violations at any time and at administrators’ sole discretion.

How does Raftr route flagged content?

Flagged content is reported immediately to the administrators of the Raft or Channel, in addition to being reported to Raftr. For users that are flagged and content that is flagged, Raftr follows up with the admin, reporter, and/ or reported user to confirm actions taken. Content that is flagged repeatedly is automatically hidden in the app until it can be reviewed.