For additional FAQs, visit our Member FAQs article.
How do I schedule Posts?
Learn how to schedule Posts here.
How do I schedule an Announcement?
To schedule an Announcement, create it like you were going to send it immediately, but before you send it, update the Delivery Window to your preferred send date and time. Then select Schedule. Once you have at least one scheduled Announcement, you will be able to view the Scheduled tab on the Announcements page to see what Announcements you have planned.
Learn the details of how to create an Announcement here.
How do I add a member to my community?
Check out these articles for step-by-step instructions on how to add individual members or upload a list of members in bulk.
- Adding and Editing Individual Members from the Admin Portal
- Adding and Editing Members in Bulk from the Admin Portal
How do I change the Leader of my Raft?
If you are the Leader of the Raft, learn how to transfer the rank of Leader to a different member here.
If you are not the Leader of the Raft, but you would like to change the Leader, please reach out to your Success Manager.
Is it better to post in a Raft or a Channel so everyone sees my info?
There is no universal right answer for whether to post in a Raft or Channel. However, you can use your community engagement metrics on the Admin Portal to see where you have the most activity between Posts feed or chat groups.
However, if you want to ensure your info is reaching everyone, you can share it as a Post, then attach that Post to an Announcement. Announcements are considered essential notifications, so members will receive them regardless of their personalized notification settings.
If you want to alert all members of a Channel or Raft chat to your message, you can use the @everyone tag in the text of your message, which will send a notification to all members of the Channel (unless they have muted it).
Is it possible to get a list of all members of my community?
Yes! If you have access to the Members dashboard on the Admin Portal, you can view and download a full list of your community members as a CSV or Excel file.
Learn more about how to export member lists here.
Is it possible to see a list of all of the Rafts in my community?
If you have access to the Content dashboard on the Admin Portal, you can view a list of most Rafts in your community. However, the Admin Portal does not display Secret Rafts.
If you need a full list of the Rafts in your community, please reach out to your Success Manager.
How does Raftr secure my data?
We encrypt 100% of user data both in transit and at rest.
When I mute my notifications, will the members of my Raft and Channels still see everything?
Yes! Your individual notification preferences will have no impact on any other member of your community.
How do I duplicate a sent or scheduled Announcement?
To duplicate an Announcement, go to the Announcements page accessed from the Admin Tools section of the left Web sidebar.
For scheduled, but unsent Announcements, go to the Scheduled tab. You can use the filters to narrow down the list by scheduled send time or Raft. Find the Announcement you want to duplicate and select the More (three-dot) menu next to the Raft name. Select Duplicate to copy over the information from the Announcement into a new one. Complete any missing fields and then select Send/Schedule/Save.
To duplicate an Announcement you have already sent to members, go to the Archived tab. You can use the filters to narrow down the list by scheduled send time or Raft. Find the Announcement you want to duplicate and select the More (three-dot) menu next to the Raft name. Select Duplicate to copy over the information from the Announcement into a new one. Complete any missing fields and then select Send/Schedule/Save.
Read more about sending, scheduling, and duplicating Announcements here.
How can I add an integration?
You can enhance your Raftr implementation by adding on a custom integration. To do this, reach out to your Success Manager, who will put you in touch with an Integrations Lead to determine the scope and needs of your integration.
What is the difference between inviting a member to a Raft or Channel via the Admin Portal and sending them an invite in the app?
The primary difference between adding a member to a Raft or Channel from the Admin Portal vs. inviting them in the app is that a member added to a group via the Admin Portal is automatically joined to the Raft or Channel. A member who is invited within the app by a Raft or Channel Admin must accept the invite before they can gain full membership privileges.
What features are only available on the web version of Raftr but not on mobile?
Most features in Raftr are available across the web and mobile. However, many tools for community administrators are only available on the Web. This includes the Admin Portal, which cannot be accessed from the app or from any device with a small screen.
In addition to the Admin Portal, these features are also web only.
- Scheduling Posts
- Duplicating Posts
- Editing Community Pages
- Sending Announcements using custom delivery methods
What is the difference between a registered and activated user?
A registered user has created an account (or had an account created for them). An activated user has validated their email address and logged into Raftr at least once.
How do I ban and remove users from a Raft or Channel?
To remove a member from a Raft or Channel from the app or web platform, you must be a Leader, Co-leader, or Curator of that Raft or Channel. Go to the Member Management section of the Raft or Channel Admin Settings (accessed from the gear icon). Select the More (three dot) menu next to the name of the member you want to remove from the Raft or Channel and select Remove.
To remove a member from a Raft or Channel from the Admin Portal, you must have Community Admin, Department Admin, or Safety Features Admin permissions. (NOTE: You can only remove members from Premium Rafts from the Admin Portal). Go to the Members dashboard on the Admin Portal, and select the More (three dot) menu next to the name of the member you want to remove from the Raft or Channel, then select Edit Premium Raft Membership or Edit Premium Channel Membership. Hover over the Joined icon next to the name of the Raft(s) or Channel(s) you want to remove them from, then select Remove. Then hit Save.
Removing a member from a Raft or Channel unjoins them. However, Raft and Channel Leaders and Co-leaders can also ban members from their groups, which unjoins and blocks them from returning.
To block a member from a Raft or Channel from the app or web platform, open the Member Management section in the Admin Settings. Select the More (three dot) menu next to the name of the member you want to remove from the Raft or Channel and select Ban.
What is an alias user?
An alias user allows members of your community to create Posts and Events under a different name. Generally, this is used by individual members to post as the System Admin account (which has the official community name instead of a single person).
If you would like to add an alias to your account, please reach out to your Success Manager.
Do student leaders need to be an admin to start helping me with some things on Raftr?
Raftr has a tiered permission structure, which means you can empower student leaders or other specific members to support your community and implementation on an incremental basis. Depending on your needs and level of information you are willing to share with your community, you can make them community administrators, including all the Admin Portal privileges. However, if you are looking only for help creating content, you can promote a member to Curator or Co-leader of a Raft and they can help create or schedule content.
Is there a way to save Posts to use again later?
As a Raft Leader or Co-leader, you can duplicate any content on a Premium Raft to use again. Learn more about duplicating Posts here.
To create a content template that you can reuse, you can also schedule a Post for a far future date and duplicate it when you need to recreate it. Learn more about scheduling Posts here.
How does Raftr build personalized content feeds?
We build individual feeds based on which Rafts members have joined. If your community has auto-generated content associated with particular Rafts, we unify, de-duplicate, and standardize your news and event sources before distributing them to the targeted audience. This way each member has a personalized experience with no extra work needed from admins.
What if content posted on Raftr is in violation of my institution's Code of Conduct?
Each institution has the option to directly manage the content and user behavior on Rafts administered by the institution. In these instances, Raft administrators can delete content that is in violation of the institution’s Code of Conduct. Additionally, administrators can include direct links to their Code of Conduct on their custom Raftr experience.
How do I identify a user who is a repeat offender for inappropriate content?
Administrators may request this information from their Success Manager, and have the ability to ban users based on system abuse or content violations at any time and at administrators’ sole discretion.
How does Raftr route flagged content?
Flagged content is reported immediately to the administrators of the Raft or Channel, in addition to being reported to Raftr. For users that are flagged and content that is flagged, Raftr follows up with the admin, reporter, and/ or reported user to confirm actions taken. Content that is flagged repeatedly is automatically hidden in the app until it can be reviewed.
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